FAQs

TICKETING

Q: Where can I buy tickets?

A: Tickets are only available to buy from our website through our ticketing agent.

Q: Can I buy tickets at the gate?

A: Tickets might be available from the box office when the festival opens but only if they have not already sold out. Keep an eye on our social media pages for up to date info. Box Office tickets, if there are any available will be priced higher than those on line.

Q: How do I get my tickets?

A: E-tickets will be attached to your confirmation email which will be sent to you after you have made your purchase. These will needed to be printed, or can be downloaded to a smartphone much the same as air travel. The barcodes on the tickets are scanned at the festival gate, where you will be given a wristband upon entry.

Q: What if I don't receive my tickets or I have problems during the purchasing process?

A: Live It's ticketing platform is very reliable. However should you have any issues during the purchase process please email support@liveit.io

Q: What is the last entry time?

A: Last entry to the festival is 9pm, after this time the entrance and the box office will be closed.

Q: Why does it state on my ticket no re-entry to the festival after 9pm and what does this mean?

A: This means that if you have already entered the festival and obtained your wristband and you leave for any reason, you must return before 9pm to be allowed back into the festival again.

Q: Why is there a no re-entry after 9pm policy?

A: There are 2 reasons for this policy being in place. 1) In order to ensure the safety and comfort of our guests and protect the festival's reputation we feel that it is important to keep our festival site contained in the late evening, where our very competent and friendly security team can ensure that everything runs smoothly. 2) Beer Bop A Lula Festival is held in the middle of a residential town and in consideration of our local residents we would like to discourage our guests from gathering in the surrounding areas outside of the festival site.

Q: Under 5's are free - Do they need a ticket?

A: Yes, everyone must have a ticket. There is no charge for under 5's but they need a 'free' ticket to enter the festival and receive a wristband. This allows us to manage numbers accurately so we have a complete record of the number of people on site.

Q: Why is there a booking fee for tickets?

A: The booking fee is charged by our ticketing agent to cover the work they need to do in organising ticketing and cover the cost of their equipment and staff used at our entrance and Beero De Change. In addition these fees also protect the purchaser ensuring that they would receive a full refund of the face value of the ticket should the event not go ahead for any reason. We negotiate hard to have the best booking fees possible for you.

Q: Can I collect my ticket at the site?

A: No. You must ensure to bring a hard copy of your printed ticket or a digital copy of your ticket to the festival site for it to be scanned.

Q: What are the different ticket releases?

A: We have a tiered ticket system in place for adult tickets. This simply means there are a limited number of tickets in each release and the price will increase with each step.

Q: Can I get a refund on my tickets?

A: No. We are unfortunately unable to organise refunds for festival tickets so please make sure you order the correct ones at the time of purchase.

Q: Are there any VIP tickets available?

A: Yes. To obtain VIP tickets you can purchase a VIP Sponsorship Package Prices start at £300 plus VAT and include ALL weekend access, access to VIP area and toilets, early access to the Festival on Friday plus lots more.

ATTENDANCE

Q: Can I bring a picnic?

A: No. We regret no food or drink can be brought into the festival, with the exception of infant snacks or special requirements. As part of our security screening, bags will be searched upon entry.

Q: Can I bring my dog?

A: Yes, dogs are welcome at our festival, but must be kept on a leash at all times. Please also remember to clean up after your furry friend and please don’t forget to bring a water bowl! If the weather is very hot we recommend you do not bring your dog for it's own comfort!

Q: If I leave the festival, can I return?

A: Yes, as long as you have a valid wristband for the day in question and only up until 9pm

Q: Can I take my drink outside the festival?

A: No. We have a strict policy of not allowing any drinks to be removed from the festival site, this includes soft drinks. You will be requested to leave all drinks at the gate upon exit.

Q: Can I keep my festival glass?

A: Yes. Please make sure you collect your glass upon entering the festival as you will not be served beer without it. You are free to take this home with you however it must be empty when leaving the festival site. If you are attending the festival on another day as a weekend ticket holder please bring this glass back with you.

Q: What happens if I lose my festival glass?

A: In order to be served at our Beer Bar you must have a festival glass. If you lose your glass, you’ll need to buy a new one from the Beero de Change at a cost of £2 so please keep your glass safe.

Q: What are Lulas and how do they work?

A: Lulas are the festival currency. No cash or cards are taken at any bar / food stall within the site. Lulas can be purchased using Cards, Apple Pay or Contactless from our Beero De Change. You can purchase your Lulas using cash too but we prefer cashless transactions.

Q: Can I change my Lulas back to cash?

A: No. Please only buy as many Lulas as you think you will need as they are non refundable.

Q: What is your policy on underage drinking?

A: The festival operates a zero tolerance policy to underage drinking and works to the Challenge 25 principle. All festival bars operate a refusals register so please ensure that you bring ID with you as if you are lucky enough to look under 25 you will be challenged. Acceptable forms of ID are a passport, a European Union photocard driving licence or a photographic identity card bearing the national Proof of Age Standards Scheme (PASS) hologram. No other forms of ID will be accepted.

Q: Is there disabled access at the festival?

A: Yes. We want Beer Bop A Lula Festival to be an event that everyone can enjoy which is why we have disabled toilets and plenty of space for wheelchair access. However the festival is sited on a grassy park, which can make conditions difficult if the rain comes. So please consider the ground conditions and unpredictable British weather when deciding what facilities you may need and what equipment you need to bring.

Q: Do you have security present?

A: Yes. There is a comprehensive SIA registered, security team present at the festival site 24 hours a day, alongside CCTV.

Q: Is there parking on site?

A: No. We advise you to travel via public transport rather than bringing your car as parking at the event is restricted to the staff, bands and concessions. Parking in the surrounding area is very limited.

Q: Is there a sheltered area for if it rains?

A: Some of our areas including our main stage are under cover in a large marquee however our second stage is open air. If the forecast is for rain then it might be a good idea to bring a brolly but we do have shelter! :-)

Q: Will there be seating provided at the festival?

A: Seating is provided in the festival village area but this is on a first come first serve bases so you are very welcome to bring your own small collapsable camping chairs and/or picnic blanket with you, but please remember to take them home with you.

Q: Are there ATMs available on the festival site?

A: There are no cash machines actually on site at the festival however there are ATM machines close by in the town. We do however take Card, Contactless and Apple Pay and prefer this to Cash.

GENERAL

Q: Is there only beer available?

A: No, we have numerous bars serving every drink imaginable!

Q: Will the full list of beers be available all weekend?

A: No, Real ale is a live product and needs time (up to 2 days) to settle after racking and so at the start of the festival all the beers are available but as these are consumed we have to replace them and wait for them to settle again. We can replace beers overnight on the Friday but as with all beer festivals, the variety of the ales reduces as the weekend progresses.

Q: Can my band play?

A: If you would like to apply to perform at the festival, please complete our Artist Application Form

Q: How do I contact lost property?

A: We do keep items left/found at the festival for a few weeks after the event should anyone write in and claim them. The best way to contact us is via the Contact Form.